Frequently Asked Questions

1. How does BESPOKE BEARS create personalised keepsake bears?

BESPOKE BEARS creates personalised keepsake bears by using sentimental clothing items provided by the customer. Our skilled artisans carefully cut and sew the fabric to create a unique and cherished bear that captures precious memories.

2. What options are available for personalisation?

At BESPOKE BEARS, we offer a range of options for personalisation. You can choose to add ashes, angel wings, or a voice recording box to your keepsake bear. Additionally, our Baby Clothes Keepsake Bear can be embroidered with personalized details such as the baby's name, birth date, and weight.

3. How do I send my clothing items to BESPOKE BEARS?

Once you place an order, we will provide you with detailed instructions on how to send your clothing items to us. We recommend using a tracked shipping method to ensure the safe delivery of your sentimental garments.

4. How long does it take to receive my personalised keepsake bear?

The production time for our personalised keepsake bears depends on which month you have selected to have it made in. Once your bear is ready, we will ship it to you using the shipping method you selected at checkout. Please note that shipping times may vary depending on your location or you can collect in person.

5. Can I include a special message or note with my order?

Yes, you can include a special message or note with your order. During the checkout process, you will have the option to add a gift message. Simply enter your message, and we will include it with your personalized keepsake bear.

6. How many items of clothing do I require to make my personalised keepsake?

All the information you require of how many items of clothing you will need is detailed in the product description. I